Privacy Policy

Last Updated: October 26, 2023

At Kinetic Krew, we are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Kinetic Krew. This Privacy Policy applies to our website, and its associated subdomains (collectively, our "Service") alongside our application, Kinetic Krew. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information to provide better services to all our users. The types of personal information we collect depends on how you interact with us and our Services. This may include:

• Personal Identifiable Information (PII): Name, email address, postal address, phone number, and any other information you provide when filling out forms on our website (e.g., inquiry forms, custom build requests).
• Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other financial information. This is processed securely through third-party payment processors, and we do not store sensitive payment card information on our servers.
• Usage Data: Information about how you access and use our Service, such as your IP address, browser type, operating system, device information, pages viewed, time spent on pages, and referring URLs.
• Communication Data: Records of your correspondence with us, including emails and customer support inquiries.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Service.
• To process transactions and fulfill orders for custom e-bikes and services.
• To communicate with you, including responding to your inquiries, sending service updates, and marketing communications (where you have opted in).
• To improve our website, products, and services based on your feedback and usage patterns.
• To personalize your experience on our Service.
• To detect, prevent, and address technical issues and security incidents.
• To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We work with third-party service providers (e.g., payment processors, hosting partners, analytics providers) who perform services on our behalf. These providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
• For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@kinetickrew.com.

5. Security of Your Information

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@kinetickrew.com
• By mail: Kinetic Krew, 789 Grand Avenue, Suite 300, Oakland, California, 94610, USA
• By phone: (510) 788-0123